NEXT UK
NEXT UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 23 reviews; 67% would likely recommend. Consumers report mostly dissatisfaction with delivery, refunds and customer service. NEXT UK reviews show frequent issues with exchanges, cancellations and high price level.
Key Takeaways for Future Customers
- Expect good product selection and designs but prepare for possible delivery or refund delays.
- Contacting customer service can be slow; check order details and keep return records.
Negative Feedback / Risk Areas
- Repeated NEXT UK customer complaints about missing refunds and slow responses to billing or payment queries.
- Frequent delivery errors and wrong items, plus poor support for exchanges and cancellations.
Positive Feedback
Customers praise good products, value, designs and some helpful staff who resolved issues when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 23 reviews; 67% would likely recommend. Consumers report mostly dissatisfaction with delivery, refunds and customer service. NEXT UK reviews show frequent issues with exchanges, cancellations and high price level.
Key Takeaways for Future Customers
- Expect good product selection and designs but prepare for possible delivery or refund delays.
- Contacting customer service can be slow; check order details and keep return records.
Negative Feedback / Risk Areas
- Repeated NEXT UK customer complaints about missing refunds and slow responses to billing or payment queries.
- Frequent delivery errors and wrong items, plus poor support for exchanges and cancellations.
Positive Feedback
Customers praise good products, value, designs and some helpful staff who resolved issues when reached.
Media from reviews
Baltimore, Maryland
This company is a scammed
- - Bought one pair, size 10, tan.
- - They charged $436 and shipped four pairs size 9.
- - Cancelled order; returned items on 04/10/2025; refund not yet.
I bought one pair of snicker number 10 tan. The went to my account and withdraw $436 and ship me 4 pairs of shoes number 9.
I called the next day to cancel, they confirmed that my order will be cancel but they lied. I received the merchandise and I returned back to them on the next day 04/10/2025.
Until now I have not yet received my refund. Please check with this company before you order anything from them
Kampala, Kampala District
Placed a wrong size
- - Wrong size in cart; wants to change to size 29 before it leaves the warehouse.
In my cart, I placed a wrong size that I want to change to size 29 before it leaves the warehouse.
Wide Fit (G) Navy Wide Fit (G) Touch Fastening Elastic Lace Trainers
431-828
Size: 24
£16.00
To pay my bill
cant pay my bill by phone and cant sign in online. Problem with your internet I presume Its bee impossible to look at anything online for some time now
Lost account card
Myj issues with NEXT have been partly resolved. Still awaiting a new NEXT account card. Found it extremely difficult to contact them by telephone or text chat.
User's recommendation: OK to have an account with until any problems occur.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParcel delivered to wrong address twice despite courier being told face to face it was wrong yesterday. Courier was shown where right address was yet they drove off past customer. Unbelievable!
See above 0/10 .
.:. .
Wrongly delivered two we despite being told and shown correct address. Courier too lazy to then attempt to deliver to customer and it was again delivered to write address.
Preferred solution: Apology from courier company to Customer
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParcel query
- - Ordered two products separately.
- - Delivery notice showed only one product picture.
- - A polite helper on a call said both products are in the parcel.
I ordered two products separately. When I had notification of parcel being delivered at shop it only had a picture of one of the products in the parcel.
So I was waiting for a notification of the second product to be delivered. Did not receive it. Hence a phone call. I has a very nice and polite helpful ladie sort it out for me.
She said both the products are in the parcel. If a picture of both products were in the message it would have been helpful.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brighton, England
Stock query
- - Mens swim shorts are great value on your site.
- - I love the tropical colours and designs.
- - Everything is sold out; when will they be back in stock?
Mens swim shorts are fantastic value on your website. I love the tropical colours and designs.
Medium / Short.
However, everything is sold out.
QUESTION: When will they be back in stock, even at full price? Thank you.
- Super designs and prices
- Are there any
Preferred solution: Information please
Birmingham, England
Inquiry about a refund due via joules
- - Customer service was helpful and checked the item.
- - I received an email within 24 hours that my return was received, and I am awaiting the refund.
The customer service personnel was very helpful and thoroughly checked the item in question. Within twenty four hours an email was received to inform me that my return item was received. I am still awaiting the refund.
User's recommendation: inform customers of received items returned and reassure customers that a refund will be forthcoming
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not recceived a refund for a blouse and trousers
- - Returned ivory blouse and white trousers from an online order near Andover; items were sheer; courier collected them; please confirm refund.
I did ask for a refund as I enclosed a letter of explanation in the parcel that was collected Thursday 13 July 2023. I expected Next to be understanding as I am 82 yrs and a widow.The reason for return was the fact that the blouse and trousers were sheer - see through.I have nothing against Next at all I have some beautiful clothes in my wardobe that I bought from Next here in Andover over the past 23 yrs. This year was an exception I must admit.Best wishes, Helen June Shukri
As I had odred them on line in your store near Andover I was not informed that they had to be returned to the store where ordered.
I am a widow of 82 years and have just retired from driving through ill health. A friend took me over to Next but I was unable to go back with the goods. So I contacted your courier service who came to my address and collected them.
I attached a letter explaining my situation and apologised.
I am sorry that I have found Next's clothes although beautiful mostly sheer.
This was a one off situation and the circumstances were unfoeseen.
Please conirm that you are refunding this order.
Best wiishes.
Mrs June Shukri
11 Chantry Lodge
Andover
SP10 1AL
juneobrien252@***.com
Preferred solution: Full refund
I want an Opal Blue kitchen stool
- - Couldn’t access the company; Next Staines staff were very complimentary.
- - Blue stool ordered wasn’t Opal Blue; Opal Blue is no longer offered.
Couldnt access you unfortunately. Sent some reviews recently about your staff in Next ,Staines upon Thames which were highly complimentary.
They ordered a blue kitchen stool but it wasnt the same colour as the three kitchen stools that we bought from you at Next, Staines Upon Thames last year. We needed one the same colour (Opal Blue) as the other three. We were told recently that you didnt do that particular stool anymore!! Obviously pissed off!
Today I enquired in said store in case you had reintroduced that stool? Alas no you hadnt. However one of your colleagues helpfully suggested that you might have one of these stools at your main warehouse . It is Opal Blue Velvet with a black base .
Hence I tried, unsuccessfully, to contact you.
I should be very grateful if you could assist me in completing the set. Yours sincerelyJohn Sweeney
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBrilliant staff member
- - Delivery was late; the parcel wasn't at the store in Llandudno.
- - Faz apologised, found it, and a pickup code arrived.
Today I was expecting a delivery into the next store in Llandudno. I was told it would arrive about 3pm and they would text to tell me when I could pick it up.
At just after 3pm I had a text to say that the delivery was late and my parcel wasnt there.
I rang the 0300 number and a Charming member of staff answered and was most apologetic. Half an hour later, she rang me a few times.I was in the shower I rang her back, and she said she had gone to find where my parcel was and found it and would text me as soon as it was processed.
Birthday disaster was resolved.
10 mins later I received a code to pick it up.
Thank you very much to the staff who searched and found it. A real diamond..
She needs a big thank you I think her name is Faz.
Noida, Uttar Pradesh
Helping brand for better production
- - Apparel brand assistant focused on on-time, quality delivery.
- - Evaluates real-time manufacturer status and approves materials.
Dear all,
I would like to introduce myself as an apparel brand assistant .
As a dedicated and self-motivated professional with a keen eye for product as well as ongoing hurdle in manufacturing , I significantly contribute to the brands goals to get the product delivered on time with quality.
I have amassed hands-on experience in evaluating the real time status of the manufacturer , and evaluating brands needs. I am confident that these attributes, along with my strong enthusiasm for fashion and my expertise in general administrative tasks, will enable your brand to excel.
Highlights of my experience include
Achieving comprehensive education in diverse fashion topics, including principles of buying, design, fashion history , cost and technical product management.
Approving materials, production techniques, and accessory items to design sample garments and outfits for production
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived wrong item
- - Got curtains instead of Furn Botanical Set king size.
- - Postage for return could be costly because the item doesn't match invoice 10110.
I ordered Furn Botanical Set king size for my bed I received curtains Instead how could this off happened... The weight alone off the parcel will cost be a fortune to post this back I am so annoyed... Invoice 10110 Item no U96-18*-*** the invoice is rite description but the item is not...
Birmingham, England
The air line gives them their money back for a cancellation but they will not forward that money onto me even though I want to rebook
Line Minute has received money from airline but wont pass that money onto me they has stole it and popped into their bank. Good way to grow a company. No repeat custom from me.
User's recommendation: Do not use this agency whee we n buying an airline ticket buy direct
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisinformation at point ofvsale
- - I paid Next to build flat-pack wardrobes and arranged service.
- - Two days before delivery I was told Next wouldn't build them; refunds take 28 days.
Was told that I could pay for the flat pack wardrobes to be built by Next, and made arrangements to have this done.
More than a little disappointed when I received a 'phone call 2days prior to delivery, that the wardrobes would not be built by next.
Am now in a position of having got rid of my old wardrobes, and therefore clothes on a mess to say the least, I have been able to arrange for the wardrobes to be assembled, but not for 12more days, and to run salt in the wound, I have to wait 28 days before the money I paid for this service is refunded--I am not a happy chappy!
User's recommendation: Make absolutely sure that you are going to be getting what you order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor vital information given at point of sale
I ordered two self build wardrobes,after being told that there was a service provided by Next to have them built(at an extra cost)
Having agreed to this, I am more than a little disappointed to receive a 'phone call 2 days before delivery that Next could not in fact offer the he build service, and we have to wait for 28:days before being refunded the money we paid for this service
A very bitter taste indeed
Preferred solution: Apology
User's recommendation: Make absolutely sure that you will get what you order!
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